The Engagement Manager periodically reviews the effectiveness of the current approach to communication inside and outside the Service Engagement.

Factors that the Engagement Manager may wish to consider at this point are:

• Are communications being sent according to the schedule described within the Communication Plan?
• Are all recipients receiving the appropriate information?
• Is the medium used for communication still appropriate?
• Is information still being sent to the correct recipients?
• Are communications flowing correctly to the involved Manager?
• Are any identified delays or lack of content having an impact on the service?